Much of the information collected by us is given directly by the users like the information submitted by the users while filling the form or while derived from the phone conversation by a technician. The technical information is accessed or derived via the diagnostic as well as related tools while our computer systems work with your computer systems to give our services.
The Information Collected by us:
If you buy our services, we will seek information from you two way. Here are the two kinds of information that we collect:
- Personally Identifiable Information
In many instances, we collect all the personally identifiable information including the name, phone number, address, email address, et al. All these information are volunteered by the people who use the services offered by us. The information is collected while the user fills the form requesting services while online registration.
The information that we seek is all related to the computer like the date when you purchased the computer system or the technology, kind of computer or the technology, model and make of the computer, your computer’s identification number or the technology, computer hardware, software and all the peripherals as well as conditions of the system and the technology, registry data of the installation of the software, the hardware configuration and the error tracking files.
- Non- personally Identifiable Information
We may also collect the non- personally identifiable information of the user like IP addresses (Internet Protocol addresses), Internet tags, navigational data (server log files) and cookies. All the non- personally identifiable information is brought in use for the system management as well as to improve the navigation and the content of the site.
Both the kinds of information both, personally as well as non- personally identifiable information are not mixed by us. We do not mix personal (name, email address, phone number) and visit information (files downloaded, pages visited, et al). All the information is anonymous.
- Payment Information
We may collect the basic payment options from you like the credit card information as well as other payment options. We bring in use the 3rd party payment process, payment gateways transactions in order to process as well as verify the credit cards on the behalf of the users. All the information are collected to complete the transactions and kept totally confidential.
The reason behind asking for all the information is to offer the best personalized technical support to the users and to give them the knowledge of all the supported products.
Use of Information
All the information that we collect from the user is for the purpose of processing transactions, sending transactional emails like invoices, order confirmations, transactional details and to send update emails as well as periodic marketing emails.
If you do not wish to get these messages and mails, you can unsubscribe the service. With every mail, we also send the detailed unsubscribe instructions attached at the bottom. The transactional emails that contain very crucial information about the service are sent. The email ids given by you will only be used to inform you or give you the updates regarding your order.
The information given by you is not sold, transferred, given or exchanged with other companies without asking for your consent.
Also, we do not share any contact data and the financial data provided by you, with other persons or companies.
www.asksupportcenter.com brings in use the third party diagnostic software to resolve the technology and computer issues of the users. The programs are used for the specific purposes in order to resolve the computer and technology issues. We do not manufacture such programs and we are not responsible or could not control the data collection.
www.asksupportcenter.com brings in use the third party application and/or the third party website to get the control over your computer system or technology. The third party website gathers the information from the computer or technology. We do not manufacture such programs and we are not responsible or could not control the data collection.
Protection of Information
If you share the personal information with us, we ensure that all the information is safe and secure. We bring in use many security measures to safeguard your personal information that you spill while you place an order or when you enter, access or submit the personal information.
The server used by us is a completely secure server. All the credit information and other sensitive information is sent via SSL (Secure Socket Lock) technology. Then the data is encrypted into the payment gateway provider database which can only be accessed by those who have the authority to access the system.
Post transactions, no details are saved on the server. Personal information given by the users is also not shared with the third parties until and unless disclosure of the personal information is asked by court for legal process, to protect someone else’s right or to protect our right or property. The personal information too, is saved on secured server.
Third Party Links
Not always but, sometimes, we offer or include the third party services or products on www.asksupportcenter.com. The third party services or websites that we showcase on our website have their own set of privacy terms and policies. We are not responsible or liable for any content or activity of the linked websites and services. Although, we protect our website’s integrity and also welcome the feedback regarding all these websites and services.